Returns policy

The products purchased remotely can be returned according to GEO no. 34/2014.

The consumer has the right to notify the trader in writing that he/she waives the purchase, without penalties and without invoking a reason, within 2 days from the reception of the product in case of food products.  

The return of the products will be made at the expense of the customer, within 5 working days from the reception of parcel. We recommend that you use the same courier/transport company used for the reception of products.  

Binal Mob S.R.L. will return the value of order as soon as possible from the reception of returned product.  

The conclusion of the contract takes place when the fiscal invoice is issued, not at the placement of order or the issue of automatic confirmation of order reception.  

The returned product must be in the same condition in which it was delivered (in original packaging with all accessories, with intact labels and accompanying documents).  

We do not accept for return the products which have physical changes and products which were consumed in proportion higher than 20%.

The provisions of GEO no. 34/2014 shall only apply to the consumer defined as any natural person or group of natural persons created in associations as defined by art. 2 point 2 GEO no. 21/1992 for protection of consumers, republished, as further amended and supplemented.  

Withdrawal procedure from contract

Exercise of withdrawal right  

The consumer informs Binal Mob S.R.L. about the withdrawal from Contract decision by one version of: form draft displayed on the website torockoi.ro or a clear declaration made on a sustainable support (paper, email sau fax). The consumer has available 2 days from the reception of products to announce the withdrawal from contract.

Obligations of the company Binal Mob S.R.L.

The full repayment of amounts received as payment, including the delivery costs in case: the delivered product does not meet the specifications on the website and order, product deteriorated at reception, wrongly delivered product (unless the consumer has explicitly chosen another type of delivery than the standard delivery).

The repayment of amounts will be made by using the same method of payment reasonably applicable (in case of payment by cash on delivery, the repayment will be made by transfer into the bank account transmitted clearly by the consumer).  

The fulfilment of repayment obligation will be made within 5 working days from the reception of products.   

Obligations of consumer  

The products are handed to the company Binal Mob S.R.L. personally or handed to an authorised person (appointed courier) without unjustified delay and within maximum 5 days from the announcement of withdrawal from contract decision.

The consumer covers the return costs. The consumer is responsible only for the reduction of the value of products resulted from their handling, different from what is necessary for determination of nature, characteristics and functioning of products.  

 

Returns form

Motiv Refuz

Produs cu MucegaiProdus ExpiratTermen de Expeditie prea lungProdusele diferite fata de ComandaComanda incompletaAltele